At Bin Tariq Perfumes, customer satisfaction is our top priority. We strive to provide high-quality products and exceptional service. However, if you are not entirely satisfied with your purchase, we’re here to help. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed.
1. Eligibility for Returns
To ensure a smooth return process, please ensure the following conditions are met:
- The item must be unused, unopened, and in its original packaging.
- Returns must be initiated within 7 days of the delivery date.
- A valid proof of purchase (invoice or receipt) is required.
- Items that are damaged, used, or not in their original condition will not be eligible for returns unless the damage occurred during shipping.
Non-Returnable Items:
- Gift cards
- Items marked as “final sale” or “non-refundable”
- Opened or used fragrances
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via email at contact@bintariq.store or call us at +92 (0) 315 955 9929. Provide your order number and reason for the return.
- Approval: Our team will review your request and provide further instructions if your return is approved.
- Packaging: Safely pack the item in its original packaging to prevent damage during transit.
- Shipping: Send the item to the address provided by our customer service team. Note that return shipping costs are the responsibility of the customer unless the item was defective or damaged during delivery.
3. Refund Process
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.
Refund Options:
- Original Payment Method: Refunds will be credited back to your original payment method within 7-10 business days of approval.
- Store Credit: You may opt for store credit, which will be issued as a gift card or discount code for future purchases.
Please note that shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
4. Exchange Policy
We offer exchanges for items that meet the return eligibility criteria. If you wish to exchange an item for a different product or variant:
- Contact us to check the availability of the desired product.
- Follow the return process outlined above.
- Once your returned item is received and approved, the new item will be shipped to you.
5. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of receiving the item. Include photographs of the damaged product and packaging when contacting our customer service team. We will arrange for a replacement or refund, depending on your preference.
6. International Returns
For international orders, the return process may vary. Customers are responsible for return shipping costs, including any customs fees or duties. Please contact our customer service team for detailed instructions.
7. Important Notes
- We reserve the right to refuse a return if the item does not meet the outlined criteria.
- Refunds may take longer to process during peak seasons or sales events.
- For hygiene and safety reasons, opened fragrances cannot be returned unless they are defective.
8. Contact Us
If you have any questions or concerns about this Return & Refund Policy, feel free to contact us:
- Email: contact@bintariq.store
- Phone: +92 (0) 315 955 9929
- Address: Bin Tariq Perfumes, Bin Tariq Perfumes, Shop – 29, New City Arcade, Wah Cantt, Rawalpindi 47050, Pakistan